How we handle COVID-19
Updated: 3 December.
Luleå Travel is committed to make sure that you as a guest are protected while being outdoors with our professional guides. Swedish Lapland is already naturally isolated from the rest of the planet, being sparsely populated and having its natural openness. About a quarter of a million people, 2.6 per cent of Sweden’s population live here, resulting in a density of approx 3 persons/km2. But still we believe that it is critical that we do everything in our power to maintain a healthy and sanitary environment.
Here are a few practices that we are following to make sure that you can focus on your free time; chasing the Northern Lights, Snowshoe walking, Ice Fishing or any of the other activities you are planning to do with us. Making memories that will last a lifetime with our team of professional guides.
Keep it clean
We will be sanitising all of our equipment after each tour to ensure that the gear we provide you is clean and ready for action. Our vehicles used for transfers will be regular sanitised and thoroughly cleaned. High-frequency touch points such as door handles, armrests, window buttons and seat belts will be cleaned between each journey.
Personal protection equipment
Personal protection equipment will be available upon request during our tours and transfers. This includes hand sanitiser, gloves and face masks. All of these items will be available upon request throughout the time that you are with us.
Reduced volume of guests
Luleå Travel has always worked with small groups. We believe in quality before quantity, ensuring that each of the guests enjoys the activity in the best kind of way. This focus on quality naturally means that you will never be out in nature with large crowds when booking an activity with us.
We will continue working with small groups and even reduce the number of guests if a transfer is necessary. For your and our safety facemasks are mandatory during our transfers for everybody older than 12 years.
Special payment term
Maximising your experience has always been our core value, even before you travel! Due to the special situation right now, Luleå Travel extends a flexibility on deposit payments for all our travel packages. You can now book the package without paying a non refundable deposit. An invoice will be sent to you 45 days prior to arrival, allow you to better observe the travel situation with the least financial concern. Meanwhile we know you are planning to come so that we can arrange your holiday in the best possible way (instead of short notice…). If there is some activity or accommodation bookings that must require a deposit earlier due to availability, we will communicate with you and always have your wish prioritised!
Special 14 days cancellation terms
For some of our travel packages we can apply our special COVID-19 cancellation terms. Where a full refund (minus 5% administration costs) will be provided for cancellations up to 14 days before the arrival date. Valid COVID-19 issues are:
1. Outgoing or incoming borders closing and/or announcement of formal government advice recommending against travel to Sweden due to COVID-19 risk.
Swedish Public Health Agency
We believe that these simple measures together with following the instructions and recommendations from the Swedish Public Health Agency will give you peace of mind when you visit Luleå in Swedish Lapland. For general information regarding travelling to Sweden during the COVID-19 pandemic, we recommend to visit the Emergency Situation Website from the Swedish Authorities. Here you can find summarised information about restrictions and regulations you need to be aware of if you are planning a stay in Sweden.
Please feel free to reach out to us with any questions you may have and we will be more than happy to discuss what we are doing to keep you safe.
